Frequently asked questions

One system for private clinics that puts the phone reception, the website chat, online booking, patient records and automatic reminders in one place. The goal: no manual admin left in the clinic.

Dental practices, private clinics, aesthetic clinics, dermatology, physiotherapists and any healthcare provider that works by appointment. From a solo practice to a clinic with several locations.

Ádám Tokár, a sole trader based in Gyula, Hungary. I do the setup, maintenance and support personally. The provider details are in the legal notice.

ClinicAI focuses on patient communication and admin: phone, booking, reminders, patient records, storage. It is not a clinical decision support system and has no live connection to clinical record systems.

Yes, everything in one place: patient records in the CRM, calendar and online booking, reminders, pre-visit forms with consent, booking deposits, reports, phone, chat and social messages, so you stop paying several vendors. I migrate your data from the old system for free, from an Excel or CSV export. If a regulator requires you to keep a certified clinical record system, you can keep it for that reporting; ClinicAI makes no such certification claim.

No. It speaks in a natural voice, and it says at the start of every call that it is a digital assistant. If the caller wants a person, or the question goes beyond booking, it takes a callback request and you get a notification straight away.

Yes, with general information in plain spoken style: the most common harmless explanation, what the caller can do at home now, the warning signs that mean not to wait, and who to turn to (the clinic's doctor, a GP or an on-call service). It does not diagnose, does not suggest prescription medicines, refers dosage questions to the leaflet and the pharmacist, and does not replace a medical examination. For urgent symptoms its first sentence is to call 999, and it never offers an appointment. When a treatment fits, it offers to book one.

Yes. The digital receptionist works through call forwarding from your existing number. You can choose whether it answers always, only when the line is busy, or only outside opening hours.

Only what you give and I add: treatments, prices, preparation, doctors, opening hours, contact details. If it does not know something, it does not make up an answer; it offers a callback instead.

It asks again, and if the request is still unclear, it takes a callback request with the caller's name and number. You get a notification and the call summary.

It only records audio if you ask for it, and then it tells the caller at the start of the call. A written summary is made of every call.

On your website, in the chat or by phone, they pick a free slot. Every channel books into the same calendar, so there are no double bookings.

A confirmation at booking, a reminder before the visit, and after treatment a recall and a review request if you want them. Timing and wording are set per practice.

Both, depending on the patient's contact details and consent. Marketing messages only go out with prior consent.

The freed slot goes back into the calendar, and if there is a waitlist, the system offers it to the waiting patients.

Yes. You get a notification about new bookings, enquiries, callback requests and cancellations, and a daily summary every morning if you want one.

Health data is sensitive data. The system works with encrypted transfer and storage, role-based access and access logging, and I sign a written data processing agreement with every practice.

Your clinic controls the patient data. ClinicAI processes it on your instructions, within the data processing agreement.

Your clinic does. You get a full export in a standard format, and then I delete the data as set out in the data processing agreement.

No. ClinicAI makes no NHS or CQC claim. It is a software service for the admin side of a private clinic: phone, booking, reminders and patient records. Your own regulatory duties stay with your clinic.

Managed, encrypted, regularly backed-up storage is safer in many practices than a local device nobody updates. It depends on your current setup, which I go through at the assessment.

A one-time setup fee plus a monthly fee. There are 3 packages: Starter £279, Practice £549 and Clinic £949 a month. Prices in GBP. No VAT is added to my invoice. EU and UK business customers account for any VAT under the reverse charge. You get a written offer after the assessment.

With annual billing you pay 10 monthly fees, with 50% of the usual one-time setup fee, and get 12 months.

With monthly billing, yes: a one-time fee that covers the setup, taking over your data and the trial week: Starter £790, Practice £1,390, Clinic £2,290. With annual billing there is 50% of the usual one-time setup fee.

The first step is a short assessment. Then I set the system up with your treatments, prices and calendar, followed by a trial week before going live. You get the exact schedule in writing after the assessment.

Write on the contact page, or leave your details in the chat. I get back to you within 1 business day to arrange a time.